When choosing a professional carpet cleaner, it’s great if you can find one that has all the latest technology and the best equipment. All of this is pretty useless though if the company does not have the trained, experienced, courteous personnel available to operate all the great gadgetry.
Although the cleaning industry does have an official certifying body – The Institute of Inspection Cleaning and Restoration – there is nothing to stop anyone from setting themselves up as a carpet cleaning business. There are more than a few carpet cleaning companies advertising their services that are really little more than a couple of guys who bought some equipment off eBay and read the instructions!
Experience really does count, however advanced the technology being used is. Every carpet is slightly different and a trained professional knows just what will help, or may damage a carpet during a cleaning process. This knowledge comes from experience and training though, not a weekend watching how to videos on YouTube.
The Respect Issue
Just as important as technical know-how is professionalism and courtesy. Your carpets were a big investment and you do need to find a firm such as Dream Carpets whose employees understand – and respect – that fact. They should also respect you and your home. Allowing strangers of any kind into your home is a big leap of faith these days and a good carpet cleaning company knows that and treats you and your home just the way they would want their own treated.
Because most people who receive great service truly appreciate that fact they usually have no problem giving the company who provided them with excellent service with referrals and testimonials. A good carpet cleaning company should have plenty of these that they can share with new clients and prospects. If for some reason they cannot then it may be time to think twice about this particular offering for carpet cleaning and continue your search elsewhere.
Dream Carpets: Servicing RI and MA
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